Shipping policy

Shipping & Delivery Policy

Last Updated: October 8, 2026

Welcome to Habibi's House!

We are committed to providing a smooth, reliable, and convenient shopping experience. Our goal is to deliver your favorite gadgets, beauty essentials, and kitchenware products safely to your doorstep across the United Arab Emirates (UAE).

1. Delivery Locations

Habibi's House currently offers delivery within the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

Delivery availability may vary depending on your exact location and courier service coverage.

We currently do not offer international shipping.

2. Estimated Delivery Time

Standard Delivery: 3–4 Business Days

Most orders are expected to arrive within 3–4 business days after order confirmation, depending on product availability, location, and courier operations.

Please note:

  • Delivery estimates are not guaranteed.

  • Remote locations may require additional time.

  • Public holidays, severe weather, high order volumes, or unforeseen courier delays may affect delivery.

  • We will make reasonable efforts to keep customers informed of significant delays.

3. Shipping Charges

Applicable delivery charges, if any, will be displayed during checkout before you confirm your order.

The total order amount, including applicable delivery charges, will be shown before purchase confirmation.

Customers will not be charged undisclosed shipping fees.

4. Cash on Delivery (COD)

Habibi's House offers Cash on Delivery for eligible orders throughout the UAE.

With COD, you can place your order online and pay the applicable order total when your package is delivered.

For smooth delivery:

  • Provide your complete and accurate delivery address.

  • Enter an active UAE phone number.

  • Remain available to answer courier calls or delivery messages.

  • Ensure someone is available to receive the package and make payment.

Orders may be subject to verification before dispatch.

5. Order Confirmation and Processing

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Orders are processed subject to product availability and successful verification of the delivery details.

If additional information is needed, our team or fulfillment partner may contact you using the phone number or email address provided.

Incorrect or incomplete customer information may delay fulfillment or delivery.

6. Order Tracking and Updates

Where tracking information is available, customers may receive shipping updates or tracking details through the contact information provided during checkout.

If you need an update on your order, please email us with your order number.

Email: contact@habibishouse.store

Our support team will assist you with the available delivery information.

7. Incorrect Delivery Details

Customers are responsible for providing accurate shipping information.

If you notice an error in your address or phone number, please contact us as soon as possible.

We will try to update the information before dispatch. However, changes may not be possible once the shipment has been handed over to the delivery provider.

8. Delayed or Unsuccessful Delivery

Delivery attempts may be unsuccessful if:

  • The delivery address is incorrect or incomplete.

  • The customer cannot be contacted.

  • No one is available to receive the order.

  • The delivery location is outside the courier's service area.

If your shipment is delayed or a delivery attempt is unsuccessful, please contact us so we can review the issue with our delivery partner.

9. Damaged, Missing, or Incorrect Items

Your satisfaction is important to us.

If your order arrives damaged, incomplete, defective, or different from what you purchased, please contact us promptly.

Include your order number and, where reasonably available, photographs or videos showing the issue.

Our team will review your request and explain the appropriate next steps.

10. Free 7-Day Returns

At Habibi's House, we offer free returns on eligible products within 7 days of delivery.

For eligible returns, we provide return instructions and arrange return shipping without additional return shipping charges.

Return eligibility requirements and the refund process are explained in our Return & Refund Policy.

Nothing in this policy limits your rights under applicable UAE consumer protection laws.

11. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders may be canceled before dispatch, subject to their processing status.

Once an order has been dispatched, cancellation may not be possible. Eligible delivered items may still be covered under our Return & Refund Policy.

12. Contact Us

For shipping inquiries, order updates, delivery concerns, or assistance, please contact:

Habibi's House — Customer Support

Email: contact@habibishouse.store

Website: https://habibi-house-store.myshopify.com/

Please include your order number when contacting us about an existing purchase.

Habibi's House — Convenient Shopping, Delivered Across the UAE.