Terms of Service

Last Updated: October 8, 2026

Welcome to Habibi's House!

These Terms of Service govern your access to and use of our website, products, and services.

Habibi's House operates an online store serving customers in the United Arab Emirates (UAE). Our website is powered by Shopify, and we work with third-party fulfillment and delivery partners to process and deliver orders.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable law.

Please read these terms carefully before using our services.

1. General Information

Throughout these Terms of Service, the terms "we," "us," and "our" refer to Habibi's House.

The terms "you" and "customer" refer to individuals who visit our website or purchase our products.

We offer a selection of gadgets, beauty and personal-care products, kitchenware, and everyday essentials.

Our store is hosted by Shopify, which provides the e-commerce technology that enables us to offer our products and services.

2. Eligibility and Website Use

By using our website or placing an order, you confirm that you are legally permitted to enter into a purchase agreement under applicable law or have obtained any required authorization.

You agree to:

• Provide accurate and complete information when placing orders.

• Use our website only for lawful purposes.

• Avoid fraudulent or unauthorized transactions.

• Refrain from interfering with our website's security or functionality.

• Respect the intellectual property rights of Habibi's House and third parties.

We may restrict access or decline transactions involving suspected fraud, misuse, or unlawful activity, subject to applicable law.

3. Products and Availability

We make reasonable efforts to provide accurate product information, including descriptions, images, prices, and specifications.

However:

• Product colors may appear slightly different depending on your device.

• Product availability may change.

• Minor packaging variations may occur.

• Product specifications are subject to the information confirmed by the relevant supplier.

If a material product detail changes or an ordered item becomes unavailable, we will contact you regarding the available options.

We will not knowingly substitute a materially different product without your agreement.

4. Pricing and Currency

All product prices displayed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

We aim to display accurate and up-to-date prices.

The final order total, including any applicable delivery charges, will be displayed at checkout before you submit your order.

If a pricing error is identified, we may contact you to confirm the correct price or offer cancellation before the order is fulfilled.

Any applicable taxes or other charges will be handled in accordance with applicable law.

5. Orders and Order Confirmation

When you place an order through our website, you must provide accurate contact and delivery information.

After submitting an order, you may receive an automated confirmation email.

Orders may be subject to:

• Product availability.

• Verification of delivery details.

• Confirmation by our fulfillment or delivery partners.

• Fraud-prevention checks.

• Courier service availability.

Our fulfillment partner, Zambeel, or an authorized delivery partner may contact you to verify your order, confirm your address, or coordinate delivery.

If an order cannot be fulfilled, we will inform you using the contact details provided, where reasonably possible.

6. Cash on Delivery (COD)

Habibi's House offers Cash on Delivery (COD) for eligible orders in the UAE.

With COD:

• You place your order through our website.

• Your order is processed and prepared for delivery.

• Our fulfillment or courier partner may contact you to confirm your order.

• You pay the applicable order amount upon delivery.

Please ensure you provide a valid UAE phone number and complete delivery address.

Customers are responsible for providing accurate information and being reasonably available to receive confirmed deliveries.

COD availability may depend on the delivery location, product, and courier service.

7. Shipping and Delivery

We currently serve customers within the United Arab Emirates.

Our standard estimated delivery time is generally 3–4 business days after order confirmation, subject to product availability and courier operations.

Delivery times are estimates and may vary because of:

• Remote delivery locations.

• Public holidays.

• Weather or transportation disruptions.

• High order volumes.

• Incomplete delivery information.

• Other circumstances beyond our reasonable control.

Any applicable shipping charges will be displayed at checkout.

For complete details, please read our Shipping & Delivery Policy.

8. Free 7-Day Returns

At Habibi's House, we offer free returns on eligible products within 7 days of delivery.

To qualify for a standard change-of-mind return, products must generally:

• Be unused and in their original condition.

• Include the original packaging and accessories, where applicable.

• Be accompanied by an order number or proof of purchase.

• Meet the eligibility requirements in our Return & Refund Policy.

Eligible returns include free return shipping according to our published policy.

Some products may be excluded from standard change-of-mind returns for hygiene, safety, customization, or other lawful reasons.

Products that arrive defective, damaged, or incorrectly supplied will be handled in accordance with applicable consumer protection requirements.

Full policy: Return & Refund Policy.

9. Refunds

Refund requests are reviewed according to our Return & Refund Policy and applicable law.

Because we offer Cash on Delivery, approved COD refunds may be arranged through an agreed refund method, such as a bank transfer.

Once a refund is approved, we aim to process it within 10 business days, subject to the available refund process and any applicable banking delays.

Customers will receive relevant instructions from our support team.

Please refer to our Return & Refund Policy for full information.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may be canceled before dispatch, subject to their processing status.

If your order has already been dispatched, cancellation may not be possible before delivery.

After delivery, eligible items may be returned under our Return & Refund Policy.

Nothing in these terms limits cancellation or other rights provided by applicable law.

11. Customer Support and Complaints

We aim to provide helpful and responsive customer service.

If you experience any issue involving:

• Product quality.

• Damaged or incorrect items.

• Delivery delays.

• Order cancellations.

• Returns or refunds.

• General product inquiries.

Please contact our support team at:

contact@habibishouse.store

Include your order number and a description of the issue so we can investigate efficiently.

Where necessary, we may coordinate with our fulfillment or delivery partners to resolve your concern.

12. Accuracy of Customer Information

You agree to provide accurate information when completing checkout, including your:

• Name.

• Email address.

• Contact number.

• Delivery address.

• Other information reasonably necessary to complete your order.

Incorrect information may cause delays or prevent successful delivery.

If you notice an error after placing an order, please contact us promptly.

We will make reasonable efforts to update your details before dispatch.

13. Intellectual Property

Unless otherwise indicated, the content of our website, including our branding, original text, logos, designs, and other materials, is owned by Habibi's House or used with permission from the relevant rights holders.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You may not reproduce, commercially distribute, or misuse protected website content without appropriate permission.

Third-party trademarks, brand names, and product materials remain the property of their respective owners.

14. Third-Party Services

Our store uses third-party services to provide a functional shopping experience.

These may include:

• Shopify for website hosting and e-commerce operations.

• Zambeel for sourcing and fulfillment coordination.

• Courier and delivery providers.

• Analytics, communication, and advertising services.

Certain aspects of these services may be governed by the relevant providers' own terms and privacy policies.

We remain responsible for our obligations to customers under applicable law and our published policies.

15. Privacy and Personal Information

We respect our customers' privacy.

When you use our website or place an order, we may collect information necessary for order processing, customer support, deliveries, fraud prevention, analytics, and permitted marketing.

Please read our Privacy Policy to understand how personal information is handled.

16. Website Availability

We make reasonable efforts to keep our website accessible and functioning correctly.

However, temporary interruptions may occur because of:

• Maintenance or updates.

• Technical issues.

• Hosting or network disruptions.

• Security-related incidents.

We cannot guarantee uninterrupted website availability.

We will take reasonable steps to address issues that affect access to our services.

17. Limitation of Liability

Nothing in these Terms of Service excludes or restricts liability or customer rights that cannot legally be excluded or restricted.

To the extent permitted by applicable law, Habibi's House is not responsible for losses arising solely from circumstances outside our reasonable control.

This does not remove our obligations regarding products, orders, refunds, or other customer protections under applicable law.

18. Applicable Laws and Consumer Rights

Habibi's House sells products to customers in the UAE and respects applicable consumer protection requirements.

These Terms of Service are intended to operate alongside our published policies and applicable legal obligations.

Where a provision conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.

Customers retain all statutory rights available to them under applicable law.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, services, or legal obligations.

Updated terms will be published on this page with a revised date.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

20. Contact Information

For questions about these Terms of Service or our products and services, contact:

Store Name: Habibi's House

Website: https://habibi-house-store.myshopify.com/

Customer Support Email: contact@habibishouse.store

Service Area: United Arab Emirates

For order-related inquiries, please include your order number.

Habibi's House — Smart Shopping, Trusted Service.